24/7 Teach

24/7 Teach

24/7 Teach

Designed an online learning platform

Designed an online learning platform

Designed an online learning platform

TIMELINE

TIMELINE

TIMELINE

Sep 2023-Mar 2024

Sep 2023-Mar 2024

Sep 2023-Mar 2024

DESIGN ROLE

DESIGN ROLE

DESIGN ROLE

Product, UX/UI

Product, UX/UI

Product, UX/UI

TYPE

TYPE

TYPE

Internship

Internship

Internship

TEAM

TEAM

TEAM

4 UX Designer, 1 Product Owner

4 UX Designer, 1 Product Owner

4 UX Designer, 1 Product Owner

PROBLEM

PROBLEM

PROBLEM

College students struggle to find a connected and efficient experience that supports their educational and career goals.

College students struggle to find a connected and efficient experience that supports their educational and career goals.

College students struggle to find a connected and efficient experience that supports their educational and career goals.

01

01

01

70% of students report spending more time searching for trustworthy resources than actually studying the material.

70% of students report spending more time searching for trustworthy resources than actually studying the material.

70% of students report spending more time searching for trustworthy resources than actually studying the material.

02

02

02

Students who rely on AI tools for quick answers without understanding the content are 40% more likely to face challenges in critical thinking and problem-solving skills development.

Students who rely on AI tools for quick answers without understanding the content are 40% more likely to face challenges in critical thinking and problem-solving skills development.

Students who rely on AI tools for quick answers without understanding the content are 40% more likely to face challenges in critical thinking and problem-solving skills development.

03

03

03

Students are 55% more likely to engage with their coursework when they have easy access to a centralized learning platform

Students are 55% more likely to engage with their coursework when they have easy access to a centralized learning platform

Students are 55% more likely to engage with their coursework when they have easy access to a centralized learning platform

SOLUTION

SOLUTION

SOLUTION

Organize

Learn

Practice

Career Support

USER RESEARCH

USER RESEARCH

USER RESEARCH

Conducted user research to understand features students hope to have on platform.

Conducted user research to understand features students hope to have on platform.

Conducted user research to understand features students hope to have on platform.

Method: User interview, user survey

Method: User interview, user survey

Method: User interview, user survey

How satisfied are you with the current product that you use for studying?

How satisfied are you with the current product that you use for studying?

How satisfied are you with the current product that you use for studying?

45%

are satisfy with the product

are satisfy with the product

are satisfy with the product

How likely are you to want a new platform to manage and assist with your studies?

How likely are you to want a new platform to manage and assist with your studies?

How likely are you to want a new platform to manage and assist with your studies?

37%

want a new platform

want a new platform

want a new platform

How likely are you to use ChatGPT as a resource to find help for studying ?

How likely are you to use ChatGPT as a resource to find help for studying ?

How likely are you to use ChatGPT as a resource to find help for studying ?

78%

frequently use ChatGPT

frequently use ChatGPT

frequently use ChatGPT

Which feature(s) of do you use the most?

Which feature(s) of do you use the most?

Which feature(s) of do you use the most?

What are the features you hope to have on dashboard?

What are the features you hope to have on dashboard?

What are the features you hope to have on dashboard?

Affinity Mapping

Affinity Mapping

Affinity Mapping

INSIGHTS

INSIGHTS

INSIGHTS

01

01

01

Students feel overwhelmed by having to use multiple tools and resources to manage their studies, leading to inefficiency and confusion in their academic journey.

Students feel overwhelmed by having to use multiple tools and resources to manage their studies, leading to inefficiency and confusion in their academic journey.

Students feel overwhelmed by having to use multiple tools and resources to manage their studies, leading to inefficiency and confusion in their academic journey.

02

02

02

Students are frustrated by learning environments that feel too static and unengaging, leading to a lack of motivation and lower levels of commitment to their studies.

Students are frustrated by learning environments that feel too static and unengaging, leading to a lack of motivation and lower levels of commitment to their studies.

Students are frustrated by learning environments that feel too static and unengaging, leading to a lack of motivation and lower levels of commitment to their studies.

03

03

03

Students often feel lost when it comes to making informed decisions about their careers, wishing they had more personalized support and mentorship to guide them.

Students often feel lost when it comes to making informed decisions about their careers, wishing they had more personalized support and mentorship to guide them.

Students often feel lost when it comes to making informed decisions about their careers, wishing they had more personalized support and mentorship to guide them.

04

04

04

Students are increasingly looking for school-friendly AI learning tools that can guide them through the learning process rather than simply providing answers.

Students are increasingly looking for school-friendly AI learning tools that can guide them through the learning process rather than simply providing answers.

Students are increasingly looking for school-friendly AI learning tools that can guide them through the learning process rather than simply providing answers.

CHALLENGE

CHALLENGE

CHALLENGE

How might we create a cohesive and engaging platform that integrates resources, and personalized guidance to help students navigate their academic journey and career choices?

How might we create a cohesive and engaging platform that integrates resources, and personalized guidance to help students navigate their academic journey and career choices?

How might we create a cohesive and engaging platform that integrates resources, and personalized guidance to help students navigate their academic journey and career choices?

COMPETITIVE ANALYSIS

COMPETITIVE ANALYSIS

COMPETITIVE ANALYSIS

Focusing on understanding the trends and best practices to provide a centralized platform.

Focusing on understanding the trends and best practices to provide a centralized platform.

Focusing on understanding the trends and best practices to provide a centralized platform.

I then conducted competitive analysis to understand the best practices in building a platform. My main goal is to understand:


1) Current standards and benchmarks in building an e-learning platform

2) what users appreciate and expect from an e-learning platform

I then conducted competitive analysis to understand the best practices in building a platform. My main goal is to understand:


1) Current standards and benchmarks in building an e-learning platform

2) what users appreciate and expect from an e-learning platform

I then conducted competitive analysis to understand the best practices in building a platform. My main goal is to understand:


1) Current standards and benchmarks in building an e-learning platform

2) what users appreciate and expect from an e-learning platform

INSIGHTS

INSIGHTS

INSIGHTS

01

01

01

Platforms lack tools for personalized career planning and mentorship. Incorporating these features can provide students with tailored guidance for their academic and professional growth.

Platforms lack tools for personalized career planning and mentorship. Incorporating these features can provide students with tailored guidance for their academic and professional growth.

Platforms lack tools for personalized career planning and mentorship. Incorporating these features can provide students with tailored guidance for their academic and professional growth.

02

02

02

No platform currently offers a school-friendly AI chatbot that aligns with academic integrity. An AI chatbot can provide real-time study assistance while maintaining ethical learning standards.

No platform currently offers a school-friendly AI chatbot that aligns with academic integrity. An AI chatbot can provide real-time study assistance while maintaining ethical learning standards.

No platform currently offers a school-friendly AI chatbot that aligns with academic integrity. An AI chatbot can provide real-time study assistance while maintaining ethical learning standards.

03

03

03

Offering adaptive quizzes, live peer discussions, and personalized learning paths can enhance student engagement and success.

Offering adaptive quizzes, live peer discussions, and personalized learning paths can enhance student engagement and success.

Offering adaptive quizzes, live peer discussions, and personalized learning paths can enhance student engagement and success.

User Journey

User Journey

User Journey

Mapped user journey to identify needs

Mapped user journey to identify needs

Mapped user journey to identify needs

After the competitive analysis, we mapped out the user journey to better understand user needs and pain points, guiding us in brainstorming features to enhance their experience.

Feature prioritization

Feature prioritization

Feature prioritization

Prioritized features strategically for efficient product development.

Prioritized features strategically for efficient product development.

Prioritized features strategically for efficient product development.

Once we completed the impact diagram, we established feature prioritization to ensure a strategic and efficient approach to product development.

Information Architecture

Structure for user tasks

Structure for user tasks

Structure for user tasks

Based on the feature prioritization, we structured the information architecture to meet user needs, ensuring seamless and intuitive navigation for efficient task completion.

Low-Fidelity

From Structure to Design

From Structure to Design

From Structure to Design

After finalizing the information architecture, we transitioned to creating low-fidelity wireframes. This step focused on translating the structure into visual layouts, ensuring that all prioritized features, such as career support, study tools, and live classes, were logically organized and easily accessible. The low-fidelity designs provided a clear framework to test navigation and user flows before moving on to more detailed design iterations.

Usability Testing

Usability Testing

Usability Testing

First round of testing for the Learning platform and the AI chatbot.

First round of testing for the Learning platform and the AI chatbot.

First round of testing for the Learning platform and the AI chatbot.

INSIGHTS

INSIGHTS

INSIGHTS

01

01

01

Several users expressed a need for improved conversation capabilities, highlighting the importance of features that enable smoother and more dynamic interactions, such as follow-up questions or the ability to edit previous queries for AI Chatbot.

Several users expressed a need for improved conversation capabilities, highlighting the importance of features that enable smoother and more dynamic interactions, such as follow-up questions or the ability to edit previous queries for AI Chatbot.

Several users expressed a need for improved conversation capabilities, highlighting the importance of features that enable smoother and more dynamic interactions, such as follow-up questions or the ability to edit previous queries for AI Chatbot.

02

02

02

Users emphasized the importance of being able to upload images, particularly for complex problems like math or diagrams, to better facilitate problem submission.

Users emphasized the importance of being able to upload images, particularly for complex problems like math or diagrams, to better facilitate problem submission.

Users emphasized the importance of being able to upload images, particularly for complex problems like math or diagrams, to better facilitate problem submission.

03

03

03

Overall platform navigation and usability were praised, with users mentioning that the interface is intuitive, simple, and clear, contributing to a positive user experience.

Overall platform navigation and usability were praised, with users mentioning that the interface is intuitive, simple, and clear, contributing to a positive user experience.

Overall platform navigation and usability were praised, with users mentioning that the interface is intuitive, simple, and clear, contributing to a positive user experience.

At the end, I created a platform that…

At the end, I created a platform that…

At the end, I created a platform that…

Provides student an effective and organized way to access their learning resources.

Provides student an effective and organized way to access their learning resources.

Provides student an effective and organized way to access their learning resources.

FINAL SOLUTION

FINAL SOLUTION

FINAL SOLUTION

Study Tool

Study Tool

Study Tool

Provide a study tool for academic papers tailored to users' preferences. Users can create or customize flashcards and use AI to generate the content they want to memorize and learn. Additionally, the school-friendly AI chatbot offers step-by-step guidance rather than just providing direct answers.

Live Classes

Live Classes

Live Classes

Live classes and tutoring provide students with additional options for personalized assistance, allowing them to spend more time exploring topics of interest and receiving support through the platform.

My Courses

My Courses

My Courses

The platform tracks class details and assignment progress, offering percentage-based completion rates for each section. This helps users monitor their remaining tasks, manage their time effectively, and plan daily goals to complete assignments successfully.

REFLECTION

REFLECTION

REFLECTION

Reflecting on the experience of designing a dashboard for an e-learning platform during my internship at 24/7 Teach, I had the unique opportunity to work on creating a student-friendly learning and academic planning platform featuring a school-approved AI chatbot. This was my first major project launch, and the journey was both rewarding and educational.

Reflecting on the experience of designing a dashboard for an e-learning platform during my internship at 24/7 Teach, I had the unique opportunity to work on creating a student-friendly learning and academic planning platform featuring a school-approved AI chatbot. This was my first major project launch, and the journey was both rewarding and educational.

Reflecting on the experience of designing a dashboard for an e-learning platform during my internship at 24/7 Teach, I had the unique opportunity to work on creating a student-friendly learning and academic planning platform featuring a school-approved AI chatbot. This was my first major project launch, and the journey was both rewarding and educational.

Empathsize

Empathsize

Empathsize

Understanding user needs was both enlightening and challenging. Engaging with users revealed diverse expectations and preferences, underscoring the importance of creating a user-centric design that supports various learning styles and objectives. This stage reinforced the value of empathy in design, pushing me to think beyond aesthetics and functionality to truly prioritize the user's experience. It was cool to see our chatbot receive an NPS score of 8 during the second round of usability testing, reflecting our efforts to improve the user experience and meet the needs of students more effectively.

Balancing Functionality with Simplicity

Balancing Functionality with Simplicity

Balancing Functionality with Simplicity

One of the critical challenges faced during the design process was balancing the dashboard's functionality with the need for simplicity and intuitiveness. Incorporating features like course tracking, AI advisor, and career help, while ensuring the dashboard remained clutter-free and navigable, was a delicate balancing act. This experience taught me the significance of prioritizing features based on user feedback and strategic importance, leading to a design that offers value without overwhelming the user.

One of the critical challenges faced during the design process was balancing the dashboard's functionality with the need for simplicity and intuitiveness. Incorporating features like course tracking, AI advisor, and career help, while ensuring the dashboard remained clutter-free and navigable, was a delicate balancing act. This experience taught me the significance of prioritizing features based on user feedback and strategic importance, leading to a design that offers value without overwhelming the user.

One of the critical challenges faced during the design process was balancing the dashboard's functionality with the need for simplicity and intuitiveness. Incorporating features like course tracking, AI advisor, and career help, while ensuring the dashboard remained clutter-free and navigable, was a delicate balancing act. This experience taught me the significance of prioritizing features based on user feedback and strategic importance, leading to a design that offers value without overwhelming the user.