24/7 Teach
24/7 Teach
24/7 Teach
Designed an online learning platform
Designed an online learning platform
Designed an online learning platform
TIMELINE
TIMELINE
TIMELINE
Sep 2023-Mar 2024
Sep 2023-Mar 2024
Sep 2023-Mar 2024
DESIGN ROLE
DESIGN ROLE
DESIGN ROLE
Product, UX/UI
Product, UX/UI
Product, UX/UI
TYPE
TYPE
TYPE
Internship
Internship
Internship
TEAM
TEAM
TEAM
4 UX Designer, 1 Product Owner
4 UX Designer, 1 Product Owner
4 UX Designer, 1 Product Owner
PROBLEM
PROBLEM
PROBLEM
College students struggle to find a connected and efficient experience that supports their educational and career goals.
College students struggle to find a connected and efficient experience that supports their educational and career goals.
College students struggle to find a connected and efficient experience that supports their educational and career goals.
01
01
01
70% of students report spending more time searching for trustworthy resources than actually studying the material.
70% of students report spending more time searching for trustworthy resources than actually studying the material.
70% of students report spending more time searching for trustworthy resources than actually studying the material.
02
02
02
Students who rely on AI tools for quick answers without understanding the content are 40% more likely to face challenges in critical thinking and problem-solving skills development.
Students who rely on AI tools for quick answers without understanding the content are 40% more likely to face challenges in critical thinking and problem-solving skills development.
Students who rely on AI tools for quick answers without understanding the content are 40% more likely to face challenges in critical thinking and problem-solving skills development.
03
03
03
Students are 55% more likely to engage with their coursework when they have easy access to a centralized learning platform
Students are 55% more likely to engage with their coursework when they have easy access to a centralized learning platform
Students are 55% more likely to engage with their coursework when they have easy access to a centralized learning platform
SOLUTION
SOLUTION
SOLUTION
Organize
Learn
Practice
Career Support
USER RESEARCH
USER RESEARCH
USER RESEARCH
Conducted user research to understand features students hope to have on platform.
Conducted user research to understand features students hope to have on platform.
Conducted user research to understand features students hope to have on platform.
Method: User interview, user survey
Method: User interview, user survey
Method: User interview, user survey
How satisfied are you with the current product that you use for studying?
How satisfied are you with the current product that you use for studying?
How satisfied are you with the current product that you use for studying?
45%
are satisfy with the product
are satisfy with the product
are satisfy with the product
How likely are you to want a new platform to manage and assist with your studies?
How likely are you to want a new platform to manage and assist with your studies?
How likely are you to want a new platform to manage and assist with your studies?
37%
want a new platform
want a new platform
want a new platform
How likely are you to use ChatGPT as a resource to find help for studying ?
How likely are you to use ChatGPT as a resource to find help for studying ?
How likely are you to use ChatGPT as a resource to find help for studying ?
78%
frequently use ChatGPT
frequently use ChatGPT
frequently use ChatGPT
Which feature(s) of do you use the most?
Which feature(s) of do you use the most?
Which feature(s) of do you use the most?
What are the features you hope to have on dashboard?
What are the features you hope to have on dashboard?
What are the features you hope to have on dashboard?
Affinity Mapping
Affinity Mapping
Affinity Mapping
INSIGHTS
INSIGHTS
INSIGHTS
01
01
01
Students feel overwhelmed by having to use multiple tools and resources to manage their studies, leading to inefficiency and confusion in their academic journey.
Students feel overwhelmed by having to use multiple tools and resources to manage their studies, leading to inefficiency and confusion in their academic journey.
Students feel overwhelmed by having to use multiple tools and resources to manage their studies, leading to inefficiency and confusion in their academic journey.
02
02
02
Students are frustrated by learning environments that feel too static and unengaging, leading to a lack of motivation and lower levels of commitment to their studies.
Students are frustrated by learning environments that feel too static and unengaging, leading to a lack of motivation and lower levels of commitment to their studies.
Students are frustrated by learning environments that feel too static and unengaging, leading to a lack of motivation and lower levels of commitment to their studies.
03
03
03
Students often feel lost when it comes to making informed decisions about their careers, wishing they had more personalized support and mentorship to guide them.
Students often feel lost when it comes to making informed decisions about their careers, wishing they had more personalized support and mentorship to guide them.
Students often feel lost when it comes to making informed decisions about their careers, wishing they had more personalized support and mentorship to guide them.
04
04
04
Students are increasingly looking for school-friendly AI learning tools that can guide them through the learning process rather than simply providing answers.
Students are increasingly looking for school-friendly AI learning tools that can guide them through the learning process rather than simply providing answers.
Students are increasingly looking for school-friendly AI learning tools that can guide them through the learning process rather than simply providing answers.
CHALLENGE
CHALLENGE
CHALLENGE
How might we create a cohesive and engaging platform that integrates resources, and personalized guidance to help students navigate their academic journey and career choices?
How might we create a cohesive and engaging platform that integrates resources, and personalized guidance to help students navigate their academic journey and career choices?
How might we create a cohesive and engaging platform that integrates resources, and personalized guidance to help students navigate their academic journey and career choices?
COMPETITIVE ANALYSIS
COMPETITIVE ANALYSIS
COMPETITIVE ANALYSIS
Focusing on understanding the trends and best practices to provide a centralized platform.
Focusing on understanding the trends and best practices to provide a centralized platform.
Focusing on understanding the trends and best practices to provide a centralized platform.
I then conducted competitive analysis to understand the best practices in building a platform. My main goal is to understand:
1) Current standards and benchmarks in building an e-learning platform
2) what users appreciate and expect from an e-learning platform
I then conducted competitive analysis to understand the best practices in building a platform. My main goal is to understand:
1) Current standards and benchmarks in building an e-learning platform
2) what users appreciate and expect from an e-learning platform
I then conducted competitive analysis to understand the best practices in building a platform. My main goal is to understand:
1) Current standards and benchmarks in building an e-learning platform
2) what users appreciate and expect from an e-learning platform
INSIGHTS
INSIGHTS
INSIGHTS
01
01
01
Platforms lack tools for personalized career planning and mentorship. Incorporating these features can provide students with tailored guidance for their academic and professional growth.
Platforms lack tools for personalized career planning and mentorship. Incorporating these features can provide students with tailored guidance for their academic and professional growth.
Platforms lack tools for personalized career planning and mentorship. Incorporating these features can provide students with tailored guidance for their academic and professional growth.
02
02
02
No platform currently offers a school-friendly AI chatbot that aligns with academic integrity. An AI chatbot can provide real-time study assistance while maintaining ethical learning standards.
No platform currently offers a school-friendly AI chatbot that aligns with academic integrity. An AI chatbot can provide real-time study assistance while maintaining ethical learning standards.
No platform currently offers a school-friendly AI chatbot that aligns with academic integrity. An AI chatbot can provide real-time study assistance while maintaining ethical learning standards.
03
03
03
Offering adaptive quizzes, live peer discussions, and personalized learning paths can enhance student engagement and success.
Offering adaptive quizzes, live peer discussions, and personalized learning paths can enhance student engagement and success.
Offering adaptive quizzes, live peer discussions, and personalized learning paths can enhance student engagement and success.
User Journey
User Journey
User Journey
Mapped user journey to identify needs
Mapped user journey to identify needs
Mapped user journey to identify needs
After the competitive analysis, we mapped out the user journey to better understand user needs and pain points, guiding us in brainstorming features to enhance their experience.
Feature prioritization
Feature prioritization
Feature prioritization
Prioritized features strategically for efficient product development.
Prioritized features strategically for efficient product development.
Prioritized features strategically for efficient product development.
Once we completed the impact diagram, we established feature prioritization to ensure a strategic and efficient approach to product development.
Information Architecture
Structure for user tasks
Structure for user tasks
Structure for user tasks
Based on the feature prioritization, we structured the information architecture to meet user needs, ensuring seamless and intuitive navigation for efficient task completion.
Low-Fidelity
From Structure to Design
From Structure to Design
From Structure to Design
After finalizing the information architecture, we transitioned to creating low-fidelity wireframes. This step focused on translating the structure into visual layouts, ensuring that all prioritized features, such as career support, study tools, and live classes, were logically organized and easily accessible. The low-fidelity designs provided a clear framework to test navigation and user flows before moving on to more detailed design iterations.
Usability Testing
Usability Testing
Usability Testing
First round of testing for the Learning platform and the AI chatbot.
First round of testing for the Learning platform and the AI chatbot.
First round of testing for the Learning platform and the AI chatbot.
INSIGHTS
INSIGHTS
INSIGHTS
01
01
01
Several users expressed a need for improved conversation capabilities, highlighting the importance of features that enable smoother and more dynamic interactions, such as follow-up questions or the ability to edit previous queries for AI Chatbot.
Several users expressed a need for improved conversation capabilities, highlighting the importance of features that enable smoother and more dynamic interactions, such as follow-up questions or the ability to edit previous queries for AI Chatbot.
Several users expressed a need for improved conversation capabilities, highlighting the importance of features that enable smoother and more dynamic interactions, such as follow-up questions or the ability to edit previous queries for AI Chatbot.
02
02
02
Users emphasized the importance of being able to upload images, particularly for complex problems like math or diagrams, to better facilitate problem submission.
Users emphasized the importance of being able to upload images, particularly for complex problems like math or diagrams, to better facilitate problem submission.
Users emphasized the importance of being able to upload images, particularly for complex problems like math or diagrams, to better facilitate problem submission.
03
03
03
Overall platform navigation and usability were praised, with users mentioning that the interface is intuitive, simple, and clear, contributing to a positive user experience.
Overall platform navigation and usability were praised, with users mentioning that the interface is intuitive, simple, and clear, contributing to a positive user experience.
Overall platform navigation and usability were praised, with users mentioning that the interface is intuitive, simple, and clear, contributing to a positive user experience.
At the end, I created a platform that…
At the end, I created a platform that…
At the end, I created a platform that…
Provides student an effective and organized way to access their learning resources.
Provides student an effective and organized way to access their learning resources.
Provides student an effective and organized way to access their learning resources.
FINAL SOLUTION
FINAL SOLUTION
FINAL SOLUTION
Study Tool
Study Tool
Study Tool
Provide a study tool for academic papers tailored to users' preferences. Users can create or customize flashcards and use AI to generate the content they want to memorize and learn. Additionally, the school-friendly AI chatbot offers step-by-step guidance rather than just providing direct answers.
Live Classes
Live Classes
Live Classes
Live classes and tutoring provide students with additional options for personalized assistance, allowing them to spend more time exploring topics of interest and receiving support through the platform.
My Courses
My Courses
My Courses
The platform tracks class details and assignment progress, offering percentage-based completion rates for each section. This helps users monitor their remaining tasks, manage their time effectively, and plan daily goals to complete assignments successfully.
REFLECTION
REFLECTION
REFLECTION
Reflecting on the experience of designing a dashboard for an e-learning platform during my internship at 24/7 Teach, I had the unique opportunity to work on creating a student-friendly learning and academic planning platform featuring a school-approved AI chatbot. This was my first major project launch, and the journey was both rewarding and educational.
Reflecting on the experience of designing a dashboard for an e-learning platform during my internship at 24/7 Teach, I had the unique opportunity to work on creating a student-friendly learning and academic planning platform featuring a school-approved AI chatbot. This was my first major project launch, and the journey was both rewarding and educational.
Reflecting on the experience of designing a dashboard for an e-learning platform during my internship at 24/7 Teach, I had the unique opportunity to work on creating a student-friendly learning and academic planning platform featuring a school-approved AI chatbot. This was my first major project launch, and the journey was both rewarding and educational.
Empathsize
Empathsize
Empathsize
Understanding user needs was both enlightening and challenging. Engaging with users revealed diverse expectations and preferences, underscoring the importance of creating a user-centric design that supports various learning styles and objectives. This stage reinforced the value of empathy in design, pushing me to think beyond aesthetics and functionality to truly prioritize the user's experience. It was cool to see our chatbot receive an NPS score of 8 during the second round of usability testing, reflecting our efforts to improve the user experience and meet the needs of students more effectively.
Balancing Functionality with Simplicity
Balancing Functionality with Simplicity
Balancing Functionality with Simplicity
One of the critical challenges faced during the design process was balancing the dashboard's functionality with the need for simplicity and intuitiveness. Incorporating features like course tracking, AI advisor, and career help, while ensuring the dashboard remained clutter-free and navigable, was a delicate balancing act. This experience taught me the significance of prioritizing features based on user feedback and strategic importance, leading to a design that offers value without overwhelming the user.
One of the critical challenges faced during the design process was balancing the dashboard's functionality with the need for simplicity and intuitiveness. Incorporating features like course tracking, AI advisor, and career help, while ensuring the dashboard remained clutter-free and navigable, was a delicate balancing act. This experience taught me the significance of prioritizing features based on user feedback and strategic importance, leading to a design that offers value without overwhelming the user.
One of the critical challenges faced during the design process was balancing the dashboard's functionality with the need for simplicity and intuitiveness. Incorporating features like course tracking, AI advisor, and career help, while ensuring the dashboard remained clutter-free and navigable, was a delicate balancing act. This experience taught me the significance of prioritizing features based on user feedback and strategic importance, leading to a design that offers value without overwhelming the user.